Covid-19: precautions to keep our business running

In these challenging and uncertain times since the COVID-19 outbreak, we all face new challenges every day. Our main focus is on keeping everyone safe and we have taken prompt action in all our locations to ensure the wellbeing of our colleagues. This is key to ensure we continue to operate and serve our customers. We are following the different requirements by local authorities and we try our best to identify potential risks at an early stage and take the appropriate measures to counteract them, so that we can maintain maximum delivery capacity within the given circumstances.

It is reassuring to know that despite all the current circumstances, global awareness of the importance of a functioning supply chain is stronger than ever, and that the much greater risks are governmental-imposed plant closures.

Unfortunately, abrupt plant closures on the part of customers or suppliers cannot be planned at the moment and will have a huge impact along the supply chain. As this scenario is becoming more and more present, we are in close contact with our suppliers and would ask you to inform us as soon as possible if such measures are imminent.

If you have further questions in this regard, please contact your regional office; they will explain the most current situation and measures in detail.

Our production and that of all of our suppliers are 100% operational with full capacity. Order inflow has been weaker since Q2 and we will introduce short time work in Germany based on a 4-day week in August.

• After a short Easter break, we are back! Production and Supply Chain are still working fine. We are conducting regular online meetings with customers and suppliers to make sure that everything is running smoothly. All internal projects are progressing without delays since external interruptions are quite low.
• Feel free to contact us the way that you are used to, note that our regular phone numbers work just like before even from home office.

• Despite the New Jersey "stay-at-home" order our office in Hamilton is open with minimum staff. The majority of our staff will support you from their home offices.
• Our CONISTICS Inc logistics operations is also run with minimum staff. We still process in- and outgoing shipments within normal timeframes and currently have a stable supply chain.

• In order to protect the welfare of our employees, all functions that can do so work from their home offices.
• This includes our sales force team, customer support and most of our distributors in Asia, America and Europe so contact them for any questions you might have.
• Our production in Poland is running in two shifts with fixed staff assignment and a one-hour break between shifts, during which all tools and handles are disinfected. We hope to be able to continue production at 50% of the available capacity even in the event of an infection.
• We are supplying several medical equipment OEM's therefore it is of high importance that our production keeps running
• Our supply chains are working well despite border controls and after consultation with our key suppliers, nothing else can be expected there.
• Due to the circumstances some of our services (such as RMA processing) can take a bit longer. We're doing our best to continue supporting our customers.