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Non Functioning Encoder? POSITAL can help!


Do you have a problem with a broken encoder? Repair, replace or return your non functioning encoder with these simple options.

Repair and Diagnose Your Encoder

Are you wondering how to diagnose your non functioning encoder? Troubleshooting your encoder, please make sure to read the FAQ in the product manual first.

  • Check the FAQ of your product
  • Follow instructions to request support
  • Send your non functioning encoder back to for a RMA process


Replace Your Broken Encoder with Encodermatch

Production has stopped? Find a direct replacement with Encodermatch! Encodermatch is an online cross-referencing tool for incremental encoders.

  • Replace your broken encoder of most international manufacturers
  • Cost-effective replacements for encoders in existing machines or systems
  • Minimize your downtime


Return Your Non Functioning POSITAL Encoder

POSITAL is committed to providing our customers the best user experience. We will promptly analyse the returned POSITAL product and respond to you shortly.

  • Read the RMA return instructions
  • Fill out RMA Request Form and return your product to us
  • We will analyse and replace any non conforming product