Repair and Diagnose Your Encoder
Are you wondering how to diagnose your non functioning encoder? Troubleshooting your encoder, please make sure to read the FAQ in the product manual first.
If your product is still not working, check the LED status of the product and determine the origin of the problem. There might be a power supply issue, a connection problem or an issue with Adressing. Please take a closer look at the neccesarry steps in this graphic and follow instructions to solve the issue, request support or send back to us for a RMA process.